Guilherme Castro Caldas,
Managed Print Services Operations Manager, Xerox Europa |
Desde Março de 2010
European Operations Manager - Xerox Print Services
- Manage delivery of Xerox Print Services across the region ensuring SLA achievement and customer satisfaction.
- Support offer development.
- Define delivery strategy and build regional/global capability.
- Manage, coach and develop relevant Service Delivery Operations staff.
Janeiro de 2009 a Março 2010
Programme Manager - Xerox Global Services
- Responsible and accountable for ensuring that Strategic Pogrammes produce the required results - scope, milestones, quality and budget.
- Accountable for selection and management of teams assigned to the delivery of each Programme.
- Manages relationships with the customer, partner(s), subcontractor(s) and other Xerox stakeholders as appropriate.
Janeiro 2008 a Janeiro 2009
European Bid Support Manager - Xerox
- Manage interface between European Service Delivery Operations and the Pre-sales community.
- Lead/manage key initiative programmes
Fevereiro 2007 a Dezembro 2007
EMEA Engagement Manager - Hewlett-Packard
- Lead complex customer engagements in the Managed Print Services arena |
